Privacy Policy

1. Introduction

This Privacy Policy explains how A.A. ARIA di Angelotti Alex collects, uses, and protects your personal information when you use our platform and AI-powered laboratory analysis services. By using our services, you agree to the practices described in this document.

2. Information We Collect

We collect information you provide directly and data generated through your use of our platform:

• Account data — name, email address, company name, and login credentials.
• Usage data — interactions with our platform, features accessed, and session duration.
• Laboratory data — granular material datasets and parameters uploaded for analysis.
• Technical data — IP address, browser type, operating system, and device identifiers.
• Communication data — messages sent to our support team.

3. Payment Information

All payment processing is handled by Paddle.com, our Merchant of Record. NeuraLab AI does not collect, store, or process any credit card or financial data. Your payment data is processed securely by Paddle and is never stored on NeuraLab AI servers. You can review Paddle's privacy practices at paddle.com/legal/privacy.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI analysis platform.
• Process your reports and deliver results.
• Manage your account and authenticate your access.
• Send transactional communications such as receipts and service updates.
• Respond to support requests and technical inquiries.
• Comply with legal obligations and enforce our Terms and Conditions.
• Analyze usage patterns to enhance platform performance.

We do not sell your personal data to third parties.

5. Sharing of Information

We may share your information with:

• Paddle.com — for payment processing and merchant services.
• Cloud infrastructure providers — for secure data storage and platform hosting (AWS).
• Analytics services — aggregated, anonymized usage data only.
• Legal authorities — when required by law or to protect our legal rights.

All third-party service providers are contractually required to handle your data in compliance with applicable privacy regulations.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services. Laboratory datasets uploaded for analysis may be retained for up to 90 days unless you request earlier deletion. Upon account termination, we will delete or anonymize your data within 30 days, unless retention is required by applicable law.

7. Your Rights (GDPR)

As a user located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — request correction of inaccurate data.
• Right to erasure — request deletion of your personal data.
• Right to restriction — request limitation of processing in certain circumstances.
• Right to portability — receive your data in a structured, machine-readable format.
• Right to object — object to processing based on legitimate interests.

To exercise any of these rights, contact us at info@neura-lab.com. We will respond within 30 days.

8. Cookies

We use essential cookies to ensure the platform functions correctly, including session authentication and security tokens. We do not use advertising or tracking cookies. You may disable cookies through your browser settings, but this may affect platform functionality.

9. Data Security

We implement industry-standard security measures to protect your data, including TLS encryption in transit, access controls, and regular security audits. However, no system is entirely secure and we cannot guarantee absolute security of your data.

10. Changes to This Policy

We may update this Privacy Policy periodically. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of our services after such notification constitutes acceptance of the updated policy.

11. Contact

Questions regarding this Privacy Policy? Contact our team at: info@neura-lab.com